Return & Refund Policy

1.Return & Refund Policy

Products in our policies means the products listed on Amovanrings.com sells and ships Products to end-user customers only.
Only product(s) that have been purchased directly from Amovanrings.com can be returned and refunded under our policy. 

Sizing kits are considered consumables and, as such, they are non-refundable and non-returnable. If you cancel your order after the sizing kits have been shipped, a $10 charge will be applied.

1.1 Return

1.1.1 What is Amovan’s Policy for Return?

Once the product(s) you purchased from Amovanrings.com are delivered to your shipping address, you enjoy a period 7 calender days to request for a return and/or refund of the Product for any of the following reasons:

  • That the Product was defective and/or damaged on delivery;
  • That the Product delivered does not match the agreed specifications (e.g. wrong size, colour, etc.) ;
  • That the Product delivered is materially different from the description provided by us when you paid the order;

To benefit from our return policy, please ensure that:

  • The return Product must be in its original condition upon receipt and not used.
  • You submit return request to our customer service team via the contact details we provided with 7 calender days after the date of delivery. You have a further 7 calendar days to send the Product(s) back to us after you submit your return request.
  • You submit to us photo of the Product if you find defect, damage, nonconformity of the Product with description in your return request.
  • The return Product is repackaged with all the accessories and documentation that were included when you received them.
  • Please NOTE that you are responsible for all costs of returning the Product to us, and any shipping and handling charges and taxes paid are not refundable, except in the situation when the reason for returning the Product is due to defect, damage, nonconformity of the Product and that you have provided photo with description in your return request in advance.

1.1.2 What is Amovan’s Policy for Exchange?

If the Product delivered is in its original condition upon receipt and not used, but you want to exchange it for a different size or color, we recommend that you submit to us a return request and initiate a new order.
Please NOTE that, in this case, the Return Policy set forth in “1.1.1 What is Amovan’s Policy for Return?” applies.

1.1.3 What Should I Do If the Product Arrived Damaged?

Rarely, rough handling by the courier can lead to physical damage to the Product.

  • If this has happened, please follow these steps:
  • If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the packet. They will advise you on the complaint procedure.
  • If you already signed for the packet, take photos showing the damage and contact the local office of the courier company to file a complaint. You may get compensation in accordance with the courier company’s policy.
  • Contact our customer service team upon your knowledge of the damage with your order number and a full description with pictures of the damaged Product. We will contact the courier company. If the courier company compensated us in such case, we will return this compensation to you.
  • Please note that each courier company may adopt its own compensation policy.
1.2 Refunds

1.2.1 What is Amovan’s Policy for Refunds?

A full refund means that you shall be refunded the total amount of the order. If you return the Product under the conditions set forth in “1.1.1 What is Amovan’s Policy for Return?”, you are entitled to a full refund.
However, you may enjoy partial refunds if one or more of the conditions below are met:
  • We may in our discretion, decide the diminished value of the return Product and deduct it from the full refund, if we find any damage, contamination, wear, or missing parts upon our inspection of the return Product, unless such issues have been duly declared in your return request in advance.
  • We may offer bundled Products or provide you with a gift if you purchase in Amovannings.com. To receive your full refund, we recommend that you return the bundled products and gifts in their entirety. If you are not be able to do so, you may have to pay us a proportionate compensation or we may deduct it from your refund.
  • Please NOTE that you are responsible for all costs of returning the Product to us, and any shipping and handling charges and taxes paid are not refundable, unless the reason for returning the Product is due to defect, damage, nonconformity of the Product and that you have provided photo with description in your return request in advance.
If you canceled a paid order, you are entitled to a full refund of the total amount of the order.

1.2.2 What is the Processing Time for Returns or Exchanges?

For any return request under the terms set forth in “1.1.1 What is Amovan’s Policy for Return?”, we will initiate a refund immediately after we receive the return product. Refunds will be conducted via the payment method initially used, within a maximum time frame of 30 calendar days or of receiving the returned Product or the proof of return from you, whichever is earlier.

1.2.3 Is it Possible to Hold Deposits on Credit Cards?

Unfortunately, we are unable to hold deposits on credit cards.
More questions? Click here to submit a request.

1.2.4 Can I Get a Refund on a Different Card or Bank Account?

Please be aware that refunds will be conducted via the payment method initially used only. We are unable to issue a refund to a different card or bank account.
More questions? Click here to submit a request.

1.2.5 What If I Don’t See a Refund Transaction on My Account?

Please allow a few business days for the refund to appear on the account that you used to make the purchase, depending on your bank’s processing time. If you are unable to identify a refund transaction within a week of receiving your confirmation email from us, please contact your bank. You may also reach out to our team for assistance at services@amovan.com.cn

 

 

Customer Service is available Monday – Friday 9am-9pm EST,email: services@amovan.com.cn

Contenido desplegable

What does the Amovan Ring do?

The Amovan Ring currently monitors your heart rate in beats per minute (BPM), and blood oxygen saturation % (SPO2). Additionally, the smart ring empowers you to track your daily steps, calories, and skin temperature to analyze your health trends.

Does Amovan Ring App have a monthly fee/subscription?

The Amovan Ring app is completely free of cost for heart, exercise, sleep, and blood oxygen saturation monitoring. 

How do I download the Amovan Ring mobile app?

Search for Amovan on Google Play Store or Apple App Store. Alternatively, scan the qr to download.

Can you shower with Amovan Ring?

Yes, the Amovan Ring is IPX8-rated, which means you can wear it while showering and swimming. As long as you don't expose it to a water level deeper than 3 meters, at which point water pressure will break its waterproofing integrity.