Return & Refund Policy

1.Return & Refund Policy

Products in our policies means the products listed on Amovanrings.com sells and ships Products to end-user customers only.
Only product(s) that have been purchased directly from Amovanrings.com can be returned and refunded under our policy. 

Sizing kits are considered consumables and, as such, they are non-refundable and non-returnable. If you cancel your order after the sizing kits have been shipped, a $10 charge will be applied.

1.1 Return

1.1.1 What is Amovan’s Policy for Return?

Once the product(s) you purchased from Amovanrings.com are delivered to your shipping address, you enjoy a period 7 calender days to request for a return and/or refund of the Product for any of the following reasons:

• That the Product was defective and/or damaged on delivery;
• That the Product delivered does not match the agreed specifications (e.g. wrong size, colour, etc.) ;
• That the Product delivered is materially different from the description provided by us when you paid the order;

To benefit from our return policy, please ensure that:

• The return Product must be in its original condition upon receipt and not used.
• You submit return request to our customer service team via the contact details we provided with 7 calender days after the date of delivery. You have a further 7 calendar days to send the Product(s) back to us after you submit your return request.
• You submit to us photo of the Product if you find defect, damage, nonconformity of the Product with description in your return request.
• The return Product is repackaged with all the accessories and documentation that were included when you received them.
• Please NOTE that you are responsible for all costs of returning the Product to us, and any shipping and handling charges and taxes paid are not refundable, except in the situation when the reason for returning the Product is due to defect, damage, nonconformity of the Product and that you have provided photo with description in your return request in advance.

1.1.2 What is Amovan’s Policy for Exchange?

If the Product delivered is in its original condition upon receipt and not used, but you want to exchange it for a different size or color, we recommend that you submit to us a return request and initiate a new order.
Please NOTE that, in this case, the Return Policy set forth in “1.1.1 What is Amovan’s Policy for Return?” applies.

1.1.3 What Should I Do If the Product Arrived Damaged?

Rarely, rough handling by the courier can lead to physical damage to the Product.

• If this has happened, please follow these steps:
• If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the packet. They will advise you on the complaint procedure.
• If you already signed for the packet, take photos showing the damage and contact the local office of the courier company to file a complaint. You may get compensation in accordance with the courier company’s policy.
• Contact our customer service team upon your knowledge of the damage with your order number and a full description with pictures of the damaged Product. We will contact the courier company. If the courier company compensated us in such case, we will return this compensation to you.
• Please note that each courier company may adopt its own compensation policy.